Wonder how Representatives are communicating with Constituents during the Pandemic?
Much like others on the Hill, Covid-19 disrupted Representative Frank Lucas' (of Oklahoma) office communications. The staff could no longer meet face to face with constituents or staff to discuss issues collectively. With teams working remotely, all communication, both internally and externally, was over the phone, or email, or text. Collaboration was difficult, yet this new environment placed even higher demands on the office for increased collaboration and transparency with constituents. According to the Congressional Management Foundation, many Congressional offices had to pivot to digital outreach with their constituents to keep communication flowing:
Operating during a global pandemic forced each office to face several unique challenges associated with working remotely and lacking traditional communication methods with their constituents. iConstituent has been delivering new, innovative software tools to help government offices overcome these challenges. As an example, Rep. Frank Lucas’ office was able to improve teamwork and reduce constituent response time from 37 days down to 16 days.